- When orders are received during business hours, the employees at Night Queen(nightqueenny.com) will try to get the order out the same day otherwise all orders will be processed and shipped out within maximum of two business days.
- Promotional shipping rates are flat rate $8.00 and only for jewelry-only orders. Otherwise, the shipping rate for your orders are according to the weight, and size of your package, and your location. Should the shipping cost come up to be more than $8, the difference in shipping have to be made to Night Queen. Please refer to International shipping policy below for U.S. territories.
- Free shipping is available for jewelry-only orders above $250. This is not applicable during sale and promotional periods.
- Larger orders may take longer to ship out.
- For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
- When placing an order, please leave any special comments in the "comment box" with important information that we should know. This can be special requests for shipping carrier, or any other instructions on the order that you have placed. We are not responsible for shipping cost on any order when the package is returned back to the shipper or refused by the receiver. We will ship via either USPS or FedEx, based on lower shipping price comparison by the carriers. If you wish to specify a preferred shipping carrier due to geographical reasons, or inability to receive packages from certain carriers, please leave a note on the comment box. NOTE TO BUYER: We ship from New York.
- Make sure your shipping address is correct before finishing your order. Errors will cause the package to be shipped to the wrong location and give you an invalid shipping quote. We cannot change the shipping address once it has been shipped out.
- We do not ship to P.O. Boxes.
- Shipping times can be estimated by using the USPS and Fedex websites.
- During periods of sales or promotions, all orders will be charged a flat shipping rate of $8 first. If the actual shipping rate exceeds $8, you will be notified to make the payment of the difference to ship out your order.
International Shipping and U.S. Territories Only
- International Shipping Cost Estimate - we have set this as $30 which is an average rate for international orders. If the actual shipping cost is less than $30 we will refund the difference, but if the actual shipping cost is higher than $30 we will request a payment via PayPal.
- Costs may vary depending on weight, size, and destination.
- We are not able to provide exact price for the international shipping, once we finish measuring the weight and the size of the box for the shipment we will refund the buyer if the final cost of shipping is less than $30, and if the shipping cost is more than $30 we will request payment through PayPal.
- All the orders from U.S. Territories are considered international.
- Please contact us via E-mail (email@example.com) or by Phone (1.718.864.0001) if international shipping option is not available in your area.
Refused / Unclaimed Shipments
- Refused or unclaimed packages will be charged a 30% restocking fee plus all shipping costs. UPS charges for both the delivery attempt and the return.
- Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restocking fee.
Got More Questions? Contact us via 718-864-0001 or at firstname.lastname@example.org