Frequently Asked Questions
You've got questions, we've got answers.
Mondays to Fridays - 9:00AM to 6:00PM EST
Please email us at info@Nightqueenny.com so we can send you a registration form via email.
We usually ship the same day when payment information is received before 02:00 pm EST.However,during high volume of orders,it may take up to 24 hours. Our team is always trying our best to get all orders out the same day. we do not ship out orders on the following holidays: New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas.
No, we only ship during our business days.
You may check your account for the tracking number, invoice number, shipping charges, and details your order.
Sorry, we do not accept COD orders.
Absolutely. We will ship anywhere in the world where couriers ship.
No. We are a B2B and all of our customers have been verified with proper business and reseller documentation. However, if you sell to end consumer, you must check your local tax law to charge proper sales tax to your customers.
If the merchandise is miscounted, contact us immediately to cross check inventory and resolve the issue.
Unfortunately, We are unable to ship to PO Box address.
Sorry we also do not ship to APO or FPO boxes.
Our default is FedEx. If you want USPS, please state so when checking out in the comment box, "Please ship via USPS."
We only ship to Hawaii and Alaska and for some International Countries. We do not recommend shipping via USPS. All USPS packages are not insured and we are not liable for any lost or damaged packages.
Please email or call us and one of our representatives will assist you adding or changing items to your existing order if it has not already shipped. Also, please have your payment readily available.
Please refer to our return policy section. We suggest you read it before you order. While our volume of returns is insignificant,we do enforce our policies.
You will receive an email notification from us here at Nightqueenny.com when we process your refund. Please allow 7 business days for your package to arrive and our Returns Department to process the refunds and give you the credit. For more about our return policy, visit the Return and Exchange page.
Yes! Please email us with the item you are inquiring about. If the item is available in our warehouse, no minimum amount is required. However, if not, a minimum of 10 dozen in most cases are required with a 30% deposit. There is a lead time of 3-6 weeks for delivery.
Check our site for the Broken Pack Sale category for big discounts on broken packs.If it's not there,we do not have any at the moment.
For most items that were very successful will usually be restocked right away. For restock requests, please send us an email with the item number and we can give you a restocking date if any.
Yes! If you have an order history with us, you may use our photos for Business purposes only!
Yes, please contact us with your order number before your order is shipped.
If a package is refused by the customer and returned to us, the customer will be responsible for the shipping cost and the 25% restocking fee.
Couldn't find the answers to your questions?